Frequently Asked Questions
Everything you need to know about your TESLARATI Marketplace order.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be in their original packaging with tags attached to qualify for a full refund.
How do I know which size to order?
Each product page features a detailed size guide with measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your apparel products sustainably made?
Yes, we prioritize eco-friendly materials and ethical manufacturing processes. Many of our items are made from organic cotton and recycled polyester to align with our mission of sustainability.
Can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, Google Pay, and PayPal.